Order Processing & Delivery Expectations
Order Processing & Delivery ExpectationsWe normally process and ship orders Monday through Friday and within two business days of receipt. Orders received after 2 PM EST weekdays or anytime during weekends and holidays, are entered to begin processing upon the next working business day. In the event that an item is temporarily out of stock or on backorder, a customer service representative will contact you.
Average Order Processing Time
Usually within 48 Hours
Average Transit Time for Delivery
Usually 3 to 5 business days after order processing. Our standard method of shipment is via USPS Priority Mail transportation services. Transit times may differ between shipments to commercial and residential destinations based on USPS Delivery service.
MaceCaribe generally packs orders Monday - Friday. However, orders packed on Legal Holidays are not shipped until the following business day. If you receive an email from us on a Legal Holiday indicating that your has shipped, please be aware that it will be ship the next business day.
Any order containing pepper spray or other related aerosol spray product is limited to ground transportation delivery service within Puerto Rico due to air transportation regulations requiring additional shipping charges and handling fees.
Tracking Your Shipment
If the estimated processing and transit time has elapsed and you have not received your order, please contact our customer service department.